Support

Getting access

FusionTrace has no public sign-up. Accounts come from agencies: your agency's lead adds you on the Team page, and you receive an invitation link. Open it to set your passcode, or to sign in through your agency's single sign-on.

Need access? Ask your agency's lead. If your agency is not on FusionTrace yet, its leadership can write to support.

Access today is by invitation and governed by the agency's own agreement.

Contact support

Say which agency you are with, and write from your work email. Never send a passcode, case details or images by email. Support never asks for them.

Deleting your account

Delete your own account at any time, in the FusionTrace app or at le.fusiontrace.org: sign in, open Account, choose Delete my account, and confirm. It happens at once: you can no longer sign in, you are signed out everywhere, your phones and their push tokens are erased, you leave your agency's Team list, and a confirmation is emailed to you.

Can't sign in? Write to standard@fusiontrace.io from your work email and we will delete it the same way. The Privacy Policy says exactly what is deleted and what is kept.

Your agency's lead can also end your access at any time with Suspend on the Team page.

Notifications on your phone

The FusionTrace app can tell you when a property answers your request, and 7 days before an approval ends. A notification says only Request approved, Request declined or Approval ends in 7 days, with the case number. Never a name, a place or an image. If a day's reminder cannot be sent, it comes the next day and says 6 days. Turn notifications off in your phone's settings at any time.

Signing in

Sign in at le.fusiontrace.org or in the FusionTrace app, with your agency email.